Customer service

Definitions 1

• Definitions

Services provided 3

• Passengers with disabilities
• Minors
• Animals

Tickets and Reservations 8

• Ticket Validity
• Etickets
• Ticket Corrections
• Passenger responsabilities
• Cancellation Policy

View all 8

Access to vehicles 2

• Stops
• Passenger delay

Luggage allowance 5

• Permitted baggage
• Prohibited baggage
• Baggage packaging and identification
• Carry-on baggage
• Lost baggage liabilities

Terravision's Liabilities 6

• Carriage
• Trip delays or cancellations
• Cancellation after service initiates
• No liability
• Death and personal injuyry

View all 6

Complaints 1

• Procedure

Passenger coupons 2

• Features
• Coupon redemption

Passenger conduct 3

• Required behaviour
• Prohibited behaviour
• Liability for other passengers’ behaviour

Terravision communications 1

• Terravision communications

Concluding 1

• Indications