Customer service

The ticket allows you to use Terravision service and make the trip stated on the ticket. Altered or damaged tickets are not valid for the trip stated on the...

Tickets must be printed and presented to our staff at the time of boarding. Please visit the website for instructions on how to correctly present your e-tic...

Passengers can only modify the date and time of their online reservation prior to the date of travel by logging into their My Terravision account. Tickets p...

The passenger must check the ticket to ensure it is correct before purchasing. For e-tickets, the passenger must check ticket correctness on the computer sc...

Terravision tickets are non-refundable. Terravision is not liable to refund due to mistake bookings, changes in travel plans or flight delays or cancellatio...

Passengers must travel with a valid ticket. If, following controls, a passenger is found with an invalid ticket, he will be asked to leave the bus or, alter...

Terravision reserves the right to confiscate an e-ticket possessed by a passenger if there are reasonable grounds for considering it fraudulent. Furthermore...

Terravision is not liable for replacing lost or stolen tickets. In the event of loss or theft, passengers who still wish to use company services must purcha...