In the event baggage is lost on a vehicle or at a bus station, it shall be taken into Terravision custody. The passenger shall be charged a fee for this service including, where possible, shipment of lost baggage. Baggage not labelled with the passenger’s phone number and address shall be disposed of within one month of finding it. Baggage content shall be examined and, where considered hazardous or perishable, disposed within 48 hours of its finding. Baggage found by other passengers and promptly delivered to vehicle personnel shall also be stored. Baggage loss must be immediately communicated to our personnel and confirmed, with details on all lost items, within 72 hours of the terminated trip by letter sent to Terravision, Via Archimede 164 – 00197 Rome – Italy – or by e-mail to customerservices@terravision.eu or any other address published for this purpose. Terravision is not liable for any lost or stolen items or baggage. Terravision recommends you insure your baggage against damages pertinent to the transportation contract with specific insurance companies.